PRODUCT & WORKFLOW GUIDE
An internal workspace for receivables management
Receivables work depends on a readable account record: who the creditor is, which balance is being reviewed and what has happened since placement. CollectionsHQ organizes those internal records within the existing RepairHQ business and location structure.
Give each placement a clear context
Create the creditor client and place the account under the appropriate business and location. Account references help the team distinguish similar names or multiple balances without relying on memory.
Keep placement notes focused on information the team needs to review the account. The software is a workspace for your organization; it is not a collection agency and does not take over account handling.
Connect balances and review history
Search placed accounts, review aging and assign an internal reviewer. The account timeline brings placement notes, case changes, receipts, reversals and proposal versions together so another authorized team member can follow the history.
Receipts record payments received through another system. A reversal corrects an entry while preserving the original receipt in the record. No payment processing is enabled by recording that activity.
Confirm the fit before onboarding
Use existing RepairHQ login access, locations and staff roles, and enable CollectionsHQ in business workspaces. Review a representative account process with the team before moving operational records.
This release supports internal records. Outreach, credit reporting, legal filings and account-holder portals are not enabled. The launch does not establish HIPAA readiness or a business associate agreement; do not upload patient health information.
Product information reviewed November 7, 2026. Availability may change; confirm your requirements with the team.